Service Coordination

Service Coordination is a state service plan that assists individuals with developmental disabilities and their families in gaining access to services and support appropriate to their needs. Service Coordination is designed to help individuals strive for the highest quality of life. The diverse needs of individuals with developmental disabilities are best met in collaboration.


Service Coordinators play a significant role in helping individuals with developmental disabilities exercise their right to choose personal goals and decide which support and services they want and need to achieve these goals. This program promotes the concepts of informed choice, individualized services and support, and satisfaction. To implement person centered planning, the Service Coordinator brings together people who are committed and important to the individual with developmental disabilities. Together they help identify the individual’s interests, talents, preferences, and needs to create a plan for pursuing a fulfilling life for that individual.

The focus of Service Coordinator is to assist each individual in achieving his or her unique goals and desires. Assisting individual’s with developmental disabilities in becoming part of their communities is one of the most significant responsibilities of Service Coordinators. Service Coordinators work with families, friends, community members, and service providers to ensure that meaningful community experiences that will enrich the individual’s life are pursued. Through advocacy, the Service Coordinator can work to improve the quality and safety of the individual’s living environment.


The QMRP is the key person responsible for drawing caregivers and therapists together to discuss program planning and what goals need to be met in order to enhance independence and/or improve quality of life. QMRPs promote a person centered outcome-based approach to service delivery and the provision of support for people with developmental disabilities.

The QMRP’s role is pivotal to the agency’s residential program, since it is the role that is intended to ensure that staff provides needed services and interventions. QMRPs coordinate, integrate, and monitor each individual’s active treatment program and are responsible for ensuring the training for Direct Support Professionals to implement required plans. QMRPs observe staff working, evaluate effectiveness of programs, and work with the individual and team members when changes are required. QMRPs ensure that adequate environmental supports, service design, and delivery promote independence, health, and safety.

These professionals coordinate programmatic, medical, dietary and the vocational aspects of an individuals program. Active treatment is intended to be consistently implemented in all settings of the individual’s life. QMRPs accomplish this by speaking the individual and others across various environments such as day programs staff, residential staff, clinicians, parents, and advocates. QMRPs ensure that relevant team members, including the consumer, have provided input into the plan of services.  Individuals’ routines and environments are organized to facilitate skill acquisition, appropriate behavior, choice, and greater independence.